Refund Policy

We want you to be happy with what you buy from us. This policy explains when refunds apply to our plugins and to custom project work.

Pro plugin purchases

Every Pro plugin comes with a 14-day money-back guarantee. If it is not the right fit, email us within 14 days of purchase and we will refund you in full. You do not need to give a reason, though we always welcome feedback so we can improve.

What is covered

• First-time Pro purchases within the 14-day window.
• Cases where the plugin does not work as described and we cannot resolve the issue.

What is not covered

• Requests made after the 14-day window has passed.
• Licence renewals, which you can cancel before they renew to avoid the next charge.
• Change of mind once the plugin has been used extensively or on many sites.
• Issues caused by third-party themes, plugins or hosting outside our control.

Licence renewals

Pro licences may renew each year so you keep getting updates and support. You can turn off renewal at any time from your account or by emailing us. Renewal charges are not refundable once taken, but you can cancel before the next renewal date.

Custom project work

Custom work is quoted and scheduled specifically for you. Deposits and milestone payments cover time already committed and completed, so they are non-refundable once that work has started. If we have not yet begun, we will refund any deposit in full.

How to request a refund

Email [email protected] with your order number or project details. We aim to reply within one business day and process approved refunds to your original payment method.

Your statutory rights

Nothing in this policy limits any rights you have under the Australian Consumer Law or other applicable consumer protection laws.